Showing posts with label centro. Show all posts
Farewell Palm Centro, Hello Pre Plus
For more than two years, I had felt secured and contented with the using a Smartphone from Palm, the red Centro. I received it as an incentive prize and from then on, I had never used any other phone. I received another Centro, a white one a year ago for another incentive program, I gave it to my father. Today, I will bid good bye to my buddy, I never really named her but today, I want to call her buddy because she has been the phone I never ever left behind, I bring her with me at home, in the office and where ever I go. However, change is the only constant thing in this world. Last Saturday, I received my first webos device, a Palm Pre Plus as a token from our client, HP-Palm. The support for these Palm devices had gone after eight long years; I spent two years, ten months and twenty days helping our customers resolve their issues with the webos devices. It was indeed a pleasure to serve them and to be working with my colleagues whom I became friends as well; we will be seeing each others around. And so, Buddy will need to bid goodbye to me, soon the parents will be using the same phone models!
And before I switch to my new phone, I would like to sight six points which made me love my Red Centro Smartphone.
A Blessing in Disguise
I never thought that the qbay thingy last July which I have posted in my Things I hate About July was a huge blessing in disguise. I am now seeing the great things about it and the blessings I have received because of that experience.
At first I was really frustrated how that came out. I had great disappointment about it and that I was discouraged in doing my job. Even though i got a high CSAT score which is important, it was pulled down by my First call Resolution resulting to a Stack Ranking score of 70% and to the passing is 80%.
That was the darker side of it and the rest were all good ones. During the qbay period, I was like having a vacation. I only took calls for one and a half hours, and the rest of the day was spent with aux 5's.
After the two weeks vacation, I was surprised because I just received a two thousand worth of Sodexo Gift Certificates and six movie tickets. You can check the whole story at my I *heart* Surprises post.
Then today, see how the blessing in disguise worked out? Our account client from California just arrived and because the whole account got a total CSAT score of 8.68, he was super amazed about it and decided to give five centro devices to the top five agents, including me. Here is my second centro, I have white this time.
At first I was really frustrated how that came out. I had great disappointment about it and that I was discouraged in doing my job. Even though i got a high CSAT score which is important, it was pulled down by my First call Resolution resulting to a Stack Ranking score of 70% and to the passing is 80%.
That was the darker side of it and the rest were all good ones. During the qbay period, I was like having a vacation. I only took calls for one and a half hours, and the rest of the day was spent with aux 5's.
After the two weeks vacation, I was surprised because I just received a two thousand worth of Sodexo Gift Certificates and six movie tickets. You can check the whole story at my I *heart* Surprises post.
Then today, see how the blessing in disguise worked out? Our account client from California just arrived and because the whole account got a total CSAT score of 8.68, he was super amazed about it and decided to give five centro devices to the top five agents, including me. Here is my second centro, I have white this time.
Isn't it a blessing after all?
